Refund Policy

 

Effective Date: 6th January 2025

At Evokali, we want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s how we handle refunds:

1. Eligibility for Refund

• We accept refund requests within 7 days of your purchase date.
• To be eligible for a refund, the product must be unused, in the original packaging, and in the same condition you received it
• 2. How to Request a Refund

To request a refund, please contact us at team.evokali.@gmail.com with your order number and reason for return.

3. Refund Process

Once we receive your refund request:

• We will process it within 5-7 business days.
• If your return is approved, we’ll issue a refund to your original payment method.
• 4. Non-Refundable Items

Certain items are non-refundable, including:

• Sale or clearance items
• Gift cards or digital products (if applicable)

5. Shipping Costs

• Shipping charges are non-refundable, and the customer is responsible for return shipping costs.
• 6. Exchanges

If you’d like to exchange an item for a different size or color, please contact us within 7 days of purchase, and we’ll guide you through the process.

If you have any questions about our Refund Policy, feel free to contact us at team.evokali.@gmail.com.