Shipping Policy
Effective Date: 6th January 2025
At Evokali, we strive to ensure that your order reaches you as quickly and safely as possible. Please review our shipping policy for more details.
1. Processing Time
- Orders are processed and shipped within 2-3 business days after payment is confirmed.
- We do not process or ship orders on weekends or public holidays.
2. Shipping Methods and Costs
- We offer standard and expedited shipping options.
- Shipping costs are calculated at checkout based on your location and the shipping method you choose.
- Free shipping may be available on orders over a certain amount (e.g., [insert amount]).
3. Delivery Time
- Delivery times depend on the shipping method selected and your location. Typically:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Delivery times may vary due to factors like weather conditions, holidays, and carrier delays.
4. Shipping Areas
- We currently ship to [list of countries or regions].
- If your location is not included, please contact us at team.evokali.@gmail.com to inquire about shipping options.
5. Order Tracking
- Once your order has been shipped, we will send you a tracking number to help you monitor your package’s progress.
6. Shipping Issues
- If you experience any issues with your shipment, such as delays, lost packages, or damaged goods, please contact us immediately at team.evokali.@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.
7. Customs and Import Taxes
- For international orders, you may be responsible for paying any customs duties, taxes, or import fees. These charges are determined by your local customs office and are not included in the shipping cost.
8. Incorrect Shipping Information
- Please ensure that the shipping address you provide is correct. Evokali is not responsible for delays or misdeliveries caused by incorrect or incomplete shipping information.
9. Shipping Restrictions
- We do not currently ship to P.O. boxes or military addresses (APO/FPO).